Purpose

The telephone is often a customer’s first contact with an organisation, creating that vital initial impression. Look at the ways in which staff in your organisation receive and manage messages and identify the points at which the quality and accuracy of communications can be improved.

Benefits

This action list provides instant and helpful guidelines.

Related Solutions

Audience

For those with customer service responsibilities.

Learning method

Management checklist, answers to FAQs, common traps, and suggested action plans.

Time to Complete

Length

Pages

Participants

Price

(inc. VAT)