
Purpose and benefitsOffering self-service facilities to customers via the Internet has considerable benefits. For customers, being able to obtain information and place orders whenever they want is extremely convenient. And suppliers can obtain precise data on what customers want, as well as cutting down on administration costs. The only proviso is that the website must be constantly available and properly supported. |
Related SolutionsComplying with Data Protection Legislation Day-to-day Maintenance of a Website Extending a Product with Service Getting More Feedback from Customers How to Deliver Quality Online Customer Service and Support How to Get the Best from Loyalty Programmes on the Web |
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MethodManagement checklist, answers to FAQs, common traps, and suggested action plans. |
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