Purpose and benefits

Anger is on the increase in our workplaces, affecting interpersonal relationships at the lowest levels and triggering violent behaviour at the highest.
Organisations are indirectly contributing to the situation by their demands for more work in less time and a throwaway attitude towards members of the workforce.
Managers need to become sensitive to the levels of stress their employees are under, recognise danger signs, and address issues of stress and anxiety before they become performance issues.
Companies need to have recognised protocols and processes for managing all levels of anger in the workplace, including a zero-tolerance policy for threats of violence.