Purpose

This service audit provides a system for tracking customer compliments, concerns and complaints made to individuals and departments.

Benefits

Keep a track of your customers' compliments and complaints and measure degrees of happiness or dissatisfaction. This audit measures a team's contribution to service and encourages the delivery of superior service.

Related Solutions

Audience

Trainers & customer contact managers

Learning method

Practical. Job based audit.

Time to Complete

1 month

Length

pages

Participants

Price

(inc. VAT)