Purpose

This is a self-check work based activity that enables people to examine the six key attributes of a positive service attitude.

Benefits

A quick method of allowing the individual to check whether their attitude is totally customer focused, and, if not, seven easy tips of how they might improve.

Related Solutions

Audience

Experienced customer contact employees.

Learning method

Reflective. Two self-check exercises.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)