Purpose

This activity will provide you with two frameworks and useful communication standards for maintaining a professional impression

• on the telephone

• in written communication

• face to face

Benefits

Provides standards for telephone, written and face to face communication.

Related Solutions

Audience

For managers and others who need to present and maintain a professional image on the telephone, in wrtitten communication and face to face.

Learning method

Developing frameworks and standards for different communication media.

Time to Complete

Length

Pages

Participants

Price

(inc. VAT)