Purpose

A work-based activity providing a collection of ideas to ensure we always project a professional impression and pay attention to the details of customer service.

Benefits

Discover : How much more likely are totally satisfied customers to repurchase ? What percentage increase in loyalty can you expect from totally satisfied customers? What percentage of total dissatisfaction comes from each separate part of your service transactions?

Related Solutions

Audience

Experienced customer contact employees.

Learning method

Active. Thought provokers and customer service statistics.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)