Purpose

This module will help you identify the people on whom you are dependent for the service you provide – and those who depend on you.

When you have completed this activities you should be able to:

• identify the customers and suppliers in your internal service chain.

• identify problem areas in your service chain

• draw up a service network showing strong and weak relationships

• suggest how weak links in your network could be strengthened

Benefits

An invaluable way of identifying how the learner may need to improve relationships with colleagues on whom they rely or who may rely upon them so as to improve individual and group performance.

Related Solutions

Audience

Executives at all levels in the organisation focusing on the quality of internal communication and employee worth.

Learning method

Practical. Identification of the learner's internal service chain.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)