Purpose

This activity on motivation helps people understand what customers particularly appreciate about service through demonstrating some of the satisfiers and motivators.

Benefits

A useful activity to emphasise the fact that customer loyalty is built upon the positive attention given by individuals to individuals.

Related Solutions

Audience

Experienced customer contact employees.

Learning method

Reflective. Questionnaire and feedback sheet.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)