Purpose

This performance enhancing activity will help people introduce and use brainstorming techniques to explore ways of adding value to every customer transaction.

Benefits

Learn how to turn corporate information into customer friendly language, turn products into customer friendly services, and customer visits into experiences.

Related Solutions

Audience

Experienced customer contact employees

Learning method

Active - Brainstorming

Time to Complete

+ 1 hour

Length

pages

Participants

Price

(inc. VAT)