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How to Delight Customers by 
            Jenny Hill

Purpose

This sales skills activity is intended for people whose job involves selling, and who aim to leave customers feeling delighted with their purchase.

Benefits

Learn how to sell with soul. Superior selling is an attitude as much as a skill.

Audience

Experienced customer contact employees

Learning method

Active. Exercise and feedback sheet

Time to Complete

20

Length

4 pages

Participants

more then one

Price

£5 Pounds Sterling
(inc. VAT)

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