Purpose

This call centre module will help consider the relevance of recent research on motivation and how you might apply it to the different work styles of your team members.

Benefits

Working in a Call Centre can become task repetitive and under the pressure of targets there is a real risk of a battery hen mentality existing. Considering alternative ways of motivating each team member is a major part of a Call Centre Manager's role.

Related Solutions

Audience

For Call and Contact Centre Managers or those wishing to develop the skills to manage a centre.

Learning method

Practical. Can be run as a team training activity or as a self-study exercise. Part 1 focuses on 10 different Call Centre motivators. Part 2 examines the eight Myers Briggs indicators to enable you to identify the work styles and thus the appropriate motivator for each team member.

Time to Complete

40 minutes

Length

9 pages

Participants

1 + your team

Price

£5 Pounds Sterling
(inc. VAT)