Purpose

This activity will enable you to examine the various options open to you when recruiting employees for your Contact Centre.

Benefits

Selecting the right staff is the key to the success of a Contact / Call Centre. Researchers estimate that the right recruitment process can add from anything between 6% to 20% to Centre performance.

Related Solutions

Audience

For Call and Contact Centre Managers or those wishing to develop the skills to manage a centre.

Learning method

Practical. 12 different methods of recruitment are listed whose relevance you are asked to comment upon and then compare with the data contained from the book Successful Selection Interviewing.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)