Purpose

This activity provides you with a simple framework and a set of practical guidelines for conducting telephone interviews as part of your Contact Centre recruitment process.

Benefits

Telephone interviewing can have a real part to play in recruitment for the right Call Centre staff as it will give you a feel for their likely performance in the job.

Related Solutions

Audience

For Call and Contact Centre Managers or those wishing to develop the skills to manage a centre.

Learning method

Practical. This activity provides the tools to develop a simple framework for telephone interviewing. You will also examine the benefits and pitfalls of using the phone for this purpose.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)