Purpose

This work based activity provides you with a practical framework for conducting exit interviews to discuss employment issues and help you identify why people leave your Contact Centre.

Benefits

Searching for clues from employees as to why they are leaving can reduce subsequent labour turnover figures and improve processes and procedures.

Related Solutions

Audience

For Call and Contact Centre Managers or those wishing to develop the skills to manage a centre.

Learning method

Practical. Part 1 provides you with the chance of comparing your reasons for staff attrition with recent research carried out by Income Data Services. Part 2 enables you to develop a proforma for conducting an exit interview.

Time to Complete

As required

Length

pages

Participants

Price

(inc. VAT)