Purpose

This module gives you a practical tool for anticipating and dealing with the training needs and opportunities in a Contact / Call Centre.

Benefits

This invaluable activity will help you identify the training tactical or practical skill builders - which will reap instant reward.

For Call and Contact Centre Managers or those wishing to develop the skills to manage a centre.

Practical. Force Field Analysis. It can be used as a self-study and / or training activity.

pages

more then one

£5 Pounds Sterling
(inc. VAT)