Purpose

This planning module is designed to help you carefully think through the points for consideration in a risk assessment and disaster recovery plan for your Contact / Call Centre.

Benefits

It's basic management insurance and will allow you a good night's sleep when things that might go bump could otherwise worry you.

Related Solutions

Audience

For Call and Contact Centre Managers or those wishing to develop the skills to manage a centre.

Learning method

Practical. A two part activity in which you develop a disaster recovery plan and then test it against a prescripted scenario. It can be used for self-study or as a team exercise.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)