Purpose

The aim of this diagnostic module is to explore the nature of the cultural climate within your Contact / Call Centre team and the impact this culture has on the values of the team.

Benefits

This fundamental activity to the smooth working of a Call / Contact Centre team enables you to identify the positive and negative aspects of your cultural climate and ensure you have in place a values statement which enables everyone to recognise shared values.

Related Solutions

Audience

For Call and Contact Centre Managers or those wishing to develop the skills to manage a centre.

Learning method

Active. A three part activity which can be undertaken with your team to identify the glue that ensures the team works in harmony and to check how sticky it is.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)