Purpose

This call centre module helps you identify the facets of the e-mail system you will need. It will also help you discover how e-savvy you and your team are.

Benefits

Choosing the right system is crucial. This enlightening activity will help you identify the key features of the system you will need. Then for you and your team's fun check out your knowledge of e-mail etiquette.

Related Solutions

Audience

For Call and Contact Centre Managers or those wishing to develop the skills to manage a centre.

Learning method

Practical. Two part questionnaire the first part helps you identify your system needs and the second part to test how well your team will be able to use this communications form without training.

Time to Complete

Length

pages

Participants

+ your team

Price

(inc. VAT)