Purpose

This module will provide enlightenment on the needs and motivational requirements of individual Contact / Call Centre team members.

Benefits

Understanding what motivates an individual within a team is a key management skill. It is a recognition of what makes people tick, what they are good at and what they enjoy doing. This enabling activity will help you refine this skill greatly.

Related Solutions

Audience

For Call and Contact Centre Managers or those wishing to develop the skills to manage a centre.

Learning method

Active. Two part activity exploring the needs of Call / Contact Team members and identifying the individual requirements of each of your team.

Time to Complete

40 minutes

Length

7 pages

Participants

1 + your team

Price

£5 Pounds Sterling
(inc. VAT)