Purpose and benefits

Do you find that people get the better of you at work, that you’re always the one that draws the short straw and ends up doing things that you would rather not do? Does this make you resentful or unhappy? Perhaps this is because you are not able to represent yourself strongly enough in your communications?

Assertiveness is a means of communication that honours your choices as well as those of the person you are communicating with. It is not about being aggressive and steamrollering your colleague into submission. Rather, it is about seeking and exchanging opinions, developing a full understanding of the situation, and negotiating a win-win situation. Ask yourself these questions to determine your level of assertiveness:

Related Solutions

Audience

For managers and individuals.

Learning method

Management checklist, answers to FAQs, common traps, and suggested action plans.

Time to Complete

Length

Pages

Participants

Price

(inc. VAT)