Purpose

This case study tests your disability knowledge by presenting you with the opportunity to redesign various aspects of a hotel to turn it into a disability-friendly environment. It will help you meet one element of the Disability Discrimination Act 1995.

Benefits

By completing this case study you will: Be more aware of the needs of customers with physical disabilities. Recognise ways in which you can improve the service experience for customers with physical disabilities.

Related Solutions

Audience

Anyone who has a customer facing role or who requires to have a knowledge of the Act

Learning method

Active. Interactive self-learning exercises proven to work in direct learning environments.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)