Purpose

This case study presents you with a typical situation in which a customer with a hearing loss needs to communicate. You are asked at various stages in the case study to suggest ways in which the service experience can be improved for this customer. It will help you meet one element of the Disability Discrimination Act 1995.

Benefits

By completing this case study you will: Be more aware of the needs of customers with a hearing loss. Be able to apply appropriate communication techniques for customers with a hearing loss. Recognise ways in which you can improve the service experience for customers with a hearing loss.

Related Solutions

Audience

Anyone who has a customer facing role or who requires to have a knowledge of the Act.

Learning method

Active. Interactive self-learning exercises proven to work in direct learning environments.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)