Purpose

This case study presents you with the opportunity to consider the needs of customers with language difficulties and the ways in which the service experience can be improved for such customers. It will help you meet one element of the Disability Discrimination Act 1995.

Benefits

By completing this case study you will: Be more aware of the needs of customers with language difficulties. Be able to apply appropriate techniques for meeting the needs of customers with a language difficulty. Recognise ways in which you can improve the service experience for customers with a language difficulty.

Related Solutions

Audience

Anyone who has a customer facing role or who requires to have a knowledge of the Act.

Learning method

Active. Interactive self-learning exercises proven to work in direct learning environments.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)