Purpose

This case study presents you with three examples of typical situations facing customers with learning disabilities. It will help you meet one element of the Disability Discrimination Act 1995.

Benefits

By completing this case study you will: Be more aware of the needs of customers with learning disabilities. Be able to apply appropriate techniques for meeting the needs of customers with learning disabilities. Recognise ways in which you can improve the service experience for customers with learning disabilities

Related Solutions

Audience

Anyone who has a customer facing role or who requires to have a knowledge of the Act.

Learning method

Active. Interactive self-learning exercises proven to work in direct learning environments.

Time to Complete

Length

24 pages

Participants

Price

(inc. VAT)