Purpose

This case study presents you with a typical situation in which a visually impaired customer needs assistance to complete a transaction. It will help you meet one element of the Disability Discrimination Act 1995.

Benefits

By completing this case study you will: be more aware of the needs of visually-impaired customers: be able to apply appropriate communication techniques for visually impaired customers: recognise ways in which you can improve the service experience for visually-impaired customers.

Related Solutions

Audience

Anyone who has a customer facing role or who requires to have a knowledge of the Act.

Learning method

Active. Interactive self-learning exercises proven to work in direct learning environments.

Time to Complete

Length

21 pages

Participants

Price

(inc. VAT)