PurposeA discrete activity, this is also one of eighteen customer and colleague care topics for experienced staff, supervisors and team leaders. Together they offer a pick and mix approach to the development of quality service. |
BenefitsThis offers a flexible means of training staff in the delivery of high quality service and provides practical support, techniques and best practice - all in 20 minute bite size chunks. |
Related SolutionsBe an Invaluable Team Member 2.5.2 Be Clear about Others’ Expectations of You 2.1.2 Build Rapport on the Telephone 2.2.3 Capture Customer Feedback 2.1.4 Choose and Use Assertive Behaviour 2.4.1 Develop a Professional Telephone Manner 2.2.2 Develop a Team Working Charter 2.5.3 Handle Difficult Telephone Calls 2.2.1 Help Customers with Language Difficulties 2.4.2 How to Deliver 21st Century Service 2.1.1 How to Plan a Short Report 2.3.2 How to Write an Apologetic Letter 2.3.4 |
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AudienceTrainers, inhouse trainers of head office, call centre and administrative staff at supervisor, team leader levels. |
Learning methodActive. Face to face coaching and training. Equally appropriate for online study. Aligned with NVQ Levels 2 and 3 in customer service. |
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