PurposeA discrete work based training activity, this is also one of eighteen customer and colleague care topics for experienced staff, supervisors and team leaders. Together they offer a pick and mix approach to the development of quality service in a head office, call centre or administrative function. |
BenefitsThis offers a flexible means of training for the delivery of high quality service and provides practical support, techniques and best practice - all in 20 minute bite size chunks. |
Related SolutionsBe an Invaluable Team Member 2.5.2 Be Clear about Others’ Expectations of You 2.1.2 Build Rapport on the Telephone 2.2.3 Choose and Use Assertive Behaviour 2.4.1 Develop a Professional Telephone Manner 2.2.2 Develop a Team Working Charter 2.5.3 Handle Difficult Telephone Calls 2.2.1 Help Customers with Language Difficulties 2.4.2 How to Deliver 21st Century Service 2.1.1 How to Plan a Short Report 2.3.2 How to Write an Apologetic Letter 2.3.4 Skills to Manage Challenging Complaints 2.4.4 |
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AudienceTrainers, in house trainers of head office, call centre and administrative staff at supervisor, team leader levels. |
Learning methodActive. Appropriate for face to face coaching and training and team meetings . Aligned with NVQ Levels 2 and 3 in customer service. |
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