PurposeA discrete activity, this is also one of eighteen customer and colleague care training sessions. Together they offer a pick and mix approach to the development of quality service in a head office, call centre or administrative function. |
BenefitsThis offers a flexible means of training in the delivery of high quality service and provides practical support, techniques and best practice - all in 20 minute bite size chunks. |
Related SolutionsBe an Invaluable Team Member 2.5.2 Be Clear about Others’ Expectations of You 2.1.2 Build Rapport on the Telephone 2.2.3 Capture Customer Feedback 2.1.4 Choose and Use Assertive Behaviour 2.4.1 Develop a Team Working Charter 2.5.3 Handle Difficult Telephone Calls 2.2.1 Help Customers with Language Difficulties 2.4.2 How to Deliver 21st Century Service 2.1.1 How to Plan a Short Report 2.3.2 How to Write an Apologetic Letter 2.3.4 Skills to Manage Challenging Complaints 2.4.4 |
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AudienceConsultant and in-house customer service trainers. |
Learning methodActive, equally appropriate for individual work based coaching, training and self-study. Aligned with NVQ Levels 2 and 3 in customer service. |
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