1.3 Communicate Information to Customers

Handle Difficult Telephone Calls 2.2.1

Develop a Professional Telephone Manner 2.2.2

Build Rapport on the Telephone 2.2.3

How to Write Clearly 2.3.1

How to Plan a Short Report 2.3.2

How to Write Good News 2.3.3

How to Write an Apologetic Letter 2.3.4

Help Customers with Language Difficulties 2.4.2

Hellos and Goodbyes 1.1.2

Telephone Impressions 1.1.3

First Impressions Audit 1.1.4

Build Relationships 1.2.1

Handle Customer Queries 1.2.3

Get Your Message Across 1.2.4

Answer Telephone Enquiries Professionally 1.4.1

Write Professionally 1.4.2

Structure Letters Professionally 1.4.3