3.2 Meet the Ongoing Needs and Expectations of your Customers

Capture Customer Feedback 2.1.4

Help Customers with Language Difficulties 2.4.2

Build Relationships 1.2.1

Handle Customer Queries 1.2.3

Receive Compliments 1.3.3

Answer Telephone Enquiries Professionally 1.4.1

Write Accurate Statements 1.4.4