4.2 Select the Best Solution to Resolve Customer Service Problems

Build Rapport on the Telephone 2.2.3

Build Relationships 1.2.1

Handle Customer Queries 1.2.3

Respond Positively to Complaints 1.3.2

Handle Complaints Professionally 1.3.4

Answer Telephone Enquiries Professionally 1.4.1

The Service Chain 1.5.3