6.3 Undertake Development Activities and Obtain Feedback on Your Customer Service Performance

Develop a Professional Telephone Manner 2.2.2

Telephone Skills Audit 2.2.4

How to Write Clearly 2.3.1

How to Plan a Short Report 2.3.2

How to Write Good News 2.3.3

How to Write an Apologetic Letter 2.3.4

Skills to Manage Challenging Complaints 2.4.4

Help Customers with Language Difficulties 2.4.2

Choose and Use Assertive Behaviour 2.4.1

Work Together 2.5.1

Be an Invaluable Team Member 2.5.2

Develop a Team Working Charter 2.5.3

Support Colleagues 1.5.4