2.1 Improve Communications with Your Customers

How to Deliver 21st Century Service 2.1.1

Capture Customer Feedback 2.1.4

Handle Difficult Telephone Calls 2.2.1

Develop a Professional Telephone Manner 2.2.2

Build Rapport on the Telephone 2.2.3

How to Write Clearly 2.3.1

How to Plan a Short Report 2.3.2

How to Write Good News 2.3.3

How to Write an Apologetic Letter 2.3.4

Help Customers with Language Difficulties 2.4.2

Choose and Use Assertive Behaviour 2.4.1