Purpose

This module provides a design format for a simple one page goal setting and feedback system to improve and sustain service.

Benefits

A balance of contribution and competence performance areas provides a rounded, consistent and integrated service goal setting and review system. Contained on one page this activity is a real help for teamleaders who want to develop and sustain service improvement.

Related Solutions

Audience

Customer service staff and all those interfacing with customers.

Learning method

Practical. Eight performance areas illustrated within a performance wheel - each linked to improving service - are contained within this review system. Participants are asked to agree goals within each of these areas, and to provide structured feedback during review.

Time to Complete

Bi-monthly

Length

pages

Participants

+

Price

(inc. VAT)