1.1 Establish Effective Relationships with Customers
1.2 Respond Appropriately to Customers
1.3 Communicate Information to Customers
2.2 Give Consistent Service to Customers
2.3 Check Customer Service Loyalty
3.1 Build Customer Confidence in the Level of Service Provided
3.2 Meet the Ongoing Needs and Expectations of your Customers
3.3 Develop the Relationship Between your Customers and your Organisation
4.1 Identify Customer Service Problems
4.2 Select the Best Solution to Resolve Customer Service Problems
4.3 Implement the Solution to Customer Service Problems
5.1 Use Feedback to Identify Potential Customer Service Improvements
5.2 Contribute to the Implementation of Changes in Customer Service
5.3 Assist with the Evaluation of Changes to Customer Service
6.1 Review Performance in your Customer Service Role
6.2 Prepare a Personal Development Plan and Keep It Up To Date
6.3 Undertake Development Activities and Obtain Feedback on Your Customer Service Performance