1.1 Plan and Organise the Delivery of Reliable Customer Service
1.2 Review and Maintain Customer Service Delivery
1.3 Use Recording Systems to Maintain Reliable Customer Service
2.1 Improve Communications with Your Customers
2.2 Balance the Needs of Your Customer and Your Organisation
2.3 Exceed Customer Expectations to Devleop the Relationship
3.1 Work with Others to Follow Plans for Improving Cutomer Service
3.3 Monitor Joint Performance Against Plans to Improve Customer Problems
4.1 Solve Immeadiate Customer Service Problems
4.2 Identify Repeated Customer Serive problems and Options for Resolving Them
5.3 Review Changes that Promote Continuous Improvement
6.1 Develop Your Own Cutomer Service Skills
8.1 Plan and Orgainse the Work of Team Members and Individuals