Purpose

This activity enables you to develop a work-based solution for feedback - both in receiving structured feedback from a team and in developing a framework for briefing your team.

Benefits

If keeping customers informed is a primary consideration of customer service, then keeping employees informed has equal status in people management.

Related Solutions

Audience

First line or emerging managers, supervisors and team leaders.

Learning method

Active. Designing team feedback and briefing sheets. Compare results with suggested frameworks.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)