Purpose

This interpersonal skills activity helps participants develop their ability to fact find, clarify, confirm and build rapport through asking questions.

Benefits

Statements are easy to make, questions can be more difficult to phrase. Learn how to phrase questions which seek specific types of information - it's the best way to tease out information and intentions.

Related Solutions

Audience

First line or emerging managers, supervisors and team leaders.

Learning method

Practical. Exercise on what are and when to use Open, Closed, Clarifying or Probing questions.

Time to Complete

20 minutes

Length

6 pages

Participants

2 - 14

Price

£5 Pounds Sterling
(inc. VAT)