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Building an Internal Customer Network by 
            Cathy Lake

Purpose

This colleague care activity helps you appreciate the value of building a strong internal customer network. You will identify the individuals in your network and look at ways of strengthening the links.

Benefits

A network is not really about structures although they are the platform upon which the quality of relationships are built. This activity will help you pinpoint those weak relationships which will be detrimental to performance and those relationships which are strong and upon which your success is built.

Audience

For executives wishing to develop their own relationship building skills or teamleaders wishing to coach or train their teams in the skills and importance of good colleague care.

Learning method

Active. Drawing your own network helps visualise the links between yourself and others, and demonstrates those that rely on you and those upon whom you rely.

Time to Complete

40

Length

9 pages

Participants

1

Price

£5 Pounds Sterling
(inc. VAT)

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