Purpose

An interpersonal skills activity which helps participants explore the importance of observing body language in responding appropriately to customers.

Benefits

A fun and thought provoking activity that enables participants to explore how feelings are expressed and to recognise the groups of behaviours that typically demonstrate how a person is feeling. Especially relevant for sessions relating to customer care, colleague care, selling, communication and presentation skills.

Related Solutions

Audience

All employees dealing with customers face-to-face or on the telephone

Learning method

Active. An activity based on mime that gets individuals to act out a variety of feelings that the group observes and interprets.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)