Purpose

An interpersonal skills activity which helps participants sharpen their skills of listening and managing information.

Benefits

A highly involving and entertaining activity that very powerfully illustrates the difficulties of listening and absorbing information accurately. It explores the techniques that can be used to develop active listening skills. Especially relevant for sessions relating to customer care, colleague care, telephone, selling, communication, presentation, problem solving and assertiveness skills.

Related Solutions

Audience

All employees dealing with customers face-to-face or on the telephone

Learning method

Active. An activity based on Chinese whispers that involves each participant in attempting to absorb and convey information accurately.

Time to Complete

total - 10 mins. Part 1, 20 mins. Part 2

Length

pages

Participants

Price

(inc. VAT)