Purpose

A customer service activity which helps participants build relationships and create rapport by giving and receiving compliments gracefully.

Benefits

An activity that gives participants the opportunity to learn and practice the art of giving and receiving compliments gracefully.

Related Solutions

Audience

All employees dealing with customers face-to-face or on the telephone

Learning method

Active. Participants complete the Activity Sheet individually on things to say and do when giving and receiving compliments and to demonstrate this by giving and receiving compliments from other group members.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)