Purpose

A customer service activity which helps participants to manage queues and handle delays to minimise customer waiting time.

Benefits

Enables participants to pool ideas on minimising the frustrations that customers feel when service is delayed.

Related Solutions

Audience

All employees dealing with customers face-to-face or on the telephone

Learning method

Active. Participants in groups explore some typical situations and discuss possible solutions with the aid of Checkpoints.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)