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Managing Behaviour : Listening

Jenny Hill

Purpose

This interpersonal skills activity sharpens skills for absorbing information and listening accurately.

Benefits

In hearing alone we only remember roughly 15% of what we are told unless we take active steps to improve this percentage. This activity opens minds and delivers measurable improvements.

Audience

Supervisors, team leaders, first line and emerging managers.

Learning method

Active. Chinese whispers.

Time to Complete

30 minutes

Length

7 pages

Participants

4 - 12

Price

£5 Pounds Sterling
(inc. VAT)

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