Purpose

This telephone service skills activity helps people understand that dissatisfaction more often than not is the result of a build up of small things going wrong. Small issues but with big effects on custome loyalty.

Benefits

Checking out what might cause you dissatisfaction acts as a useful prompt of the service opportunities you may be missing.

Related Solutions

Audience

Trainers and those in contact with customers on the telephone.

Learning method

Active. Tape or story driven activity.

Time to Complete

Length

pages

Participants

up to

Price

(inc. VAT)