Add to basket

Are You Up to Speed on the Telephone? by Patricia Tallack and Michael Bartlett

Purpose

This diagnostic activity helps people review how well they currently deliver service over the telephone. It is a good personal and departmental evaluation tool.

Benefits

Discovering how well you deliver service over the telephone provides a useful introduction to the key aspects of learning that should be tackled in a Telephone Skills workshop.

Audience

Trainers and those who have contact with customers on the telephone.

Learning method

Reflective. Scored questionnaire.

Time to Complete

15

Length

2 pages

Participants

up to 14

Price

£5 Pounds Sterling
(inc. VAT)

Add to basket