Purpose

This telephone selling activity illustrates the advantages and disadvantages of the telephone as a sales medium. It helps develop telephone skills.

Benefits

This thought-provocative activity enables participants to pick up such tips as whether to use the telephone if you have a strong case or whether to meet face to face.

Related Solutions

Audience

Trainers and those who come into contact with customers on the telephone

Learning method

Active. Role play scenarios and structured feedback.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)