Listening Health Check

Patricia Tallack

Purpose

This telephone skills activity helps people give and get feedback on their listening skills.

A useful way of checking whether your perceptions about the quality of your listening skills are in line with those of your colleagues.

Trainers and those in contact with customers over the telephone.

Active. Feedback activity which helps participants recognise how good they are at listening.

15 minutes

2 pages

£5 Pounds Sterling
(inc. VAT)