Purpose

This training activity helps collect information on what has been happening with customer service within your organisation. It helps review your organisation’s service history, what worked well and might be worth building on, and what has not worked and needs to be improved or discarded.

Benefits

Hindsight often provides 20/20 vision. This activity offers the opportunity to review the past.

Related Solutions

Audience

Team leaders and all those wishing to embed a service focused culture into the organisation.

Learning method

Completion of service timeline highlights strengths and weaknesses.

Time to Complete

Length

pages

Participants

2-16

Price

(inc. VAT)